Privacy Policy

Last updated: 9 September 2026

This policy explains what information OneBestHost collects when you use this website and our services, why we collect it, and what we do with it.

Who we are

OneBestHost provides VPN software, IPTV software, VPN servers, web hosting, VPS and domain registration. You can reach us at support@onebesthost.com.

Information we collect

When you visit this website

Standard server logs, which may include your IP address, browser type, the pages you request and the time of the request. If analytics is enabled, aggregated usage data is collected to understand how the site is used.

When you contact us

Whatever you send us — your name, email address, Telegram handle, and the contents of your message — so that we can answer it and keep a record of the conversation.

When you become a customer

Account and billing information is processed in our client portal at my.onebesthost.com. This typically includes your name, email address, billing address and the services you hold. Card details are handled by our payment providers; we do not store full card numbers.

Live chat

If live chat is enabled, our chat provider processes the messages you send and basic technical information about your session in order to deliver the conversation.

Why we use it

• To provide, configure and support the services you have bought.
• To invoice you and process renewals.
• To answer your questions.
• To keep our systems secure and investigate abuse.
• To meet our legal and accounting obligations.

Cookies

This website uses cookies necessary for it to function. Where analytics or live chat are enabled, those services set their own cookies. You can block or delete cookies in your browser settings, though parts of the site or the client portal may not work correctly if you do.

Who we share it with

We do not sell your personal information. We share it only with the providers we need in order to operate — payment processors, our billing platform, our live chat provider, and infrastructure providers — and where we are legally required to do so.

How long we keep it

For as long as you are a customer, and afterwards for as long as we are required to keep records for legal, tax and accounting purposes. Support conversations are kept while they remain useful for supporting you.

Your rights

Depending on where you live, you may have the right to ask for a copy of the information we hold about you, to have it corrected, to have it deleted, or to object to certain processing. Write to support@onebesthost.com and we will respond.

Products you build with our software

If you buy a VPN panel, IPTV panel or branded applications from us, you operate that service and you are the data controller for your own customers' information. What your panel and your apps collect, log and retain — and what you tell your customers about it — is your responsibility, and you will need your own privacy policy covering it.

Changes

We may update this policy. The date at the top shows when it last changed.

Contact

Questions about this policy: support@onebesthost.com or Telegram @techydev.